FAQs

Refunds for sale or discounted item will be in the amount paid, not for the the full price of the item.

Coupon codes are always entered and applied prior to making final payment. Once final payment is made a coupon cannot be applied after the fact, so please be careful when entering any codes.

Simply log into your membership account and review a product you've purchased to earn 100 rewards points. Thats it! Your points will be automatically added to your account. Please note that you will only receive points for reviews made on products you have purchased while logged into your account.

If your referee didn’t get an email from us, even after looking through their spam inbox, you can find your referral code on your account under the Rewards tab. You can share this code manually and all your referee needs to do is use it during checkout to get you your Crispy points.

While you do not have the ability to change the billing date that the card will be charged, you can skip the charge for that month to the next recurring order month.

No, customers may only take advantage of one coupon, promotion, or discount at a time, and may not stack any or all of the above.

To check your points balance, go to your account and click on the Rewards tab. On your dashboard, you'll be able to check your earned points, the points you've redeemed, and your Rewards Program activity. Your up-to-date points balance is also always displayed in the top of the Rewards Popup. 

Nope, you can refer as many people as you’d like to Crispy Candies! For every person you refer, you get 2,500 Crispy points ($25 value), and for every five people that join using your referral code, you get an extra 2,500 Crispy points for a total of $150 in Crispy points. 

If you add items without a subscription, shipping costs apply for orders under $100.

To find out information on your order, you will need to contact us by email at [email protected] or calling us at (689) 305-3833 and provide us with your order number.

It depends on the promotion. While the bulk of our coupons are both time sensitive and for one use only, there may be some exceptions. You should assume that your coupon will expire and cant be used more than once unless otherwise noted. Please check our website or with customer service for more information on specific coupons.

Yes, rewards points expire after 18 months.

To see if the person you’ve referred has already made a purchase with Crispy Candies, head over to the Rewards tab in your account. There, you’ll see any Crispy points you’ve gained from purchases made by your referrals. Please keep in mind that purchases made by referees may not appear immediately on your dash. They will only appear once the order has been shipped. 

To change the payment method on your subscription:

1. Go to the Subscriptions tab in your Account.
2. Click "View" on the subscription item you wish to edit. 
3. Click on the Edit icon next to "Payment Details"
4. Select the existing payment method you wish to use or add add a new card.
5. If using an existing payment method, click on it and save your changes. If adding a new payment method, fill out your information and save your changes.

Through our website, we currently accept Visa, Mastercard, and Discover.

Although your discount code has expired, we come out with new discounts weekly. Be on the lookout for future discount codes! If you're ever experiencing trouble purchasing with a discount code don't hesitate to contact us.

Rewards points appear on your Rewards dashboard immediately after the redeeming action is completed. 

Standard shipping is free 3-5 day shipping within the United States for orders over $99. If orders are under $99, a standard shipping fee of $9.99 will be applied.

It's simple! Once the person you referred signs up using your link and spends over $50 on a purchase, you'll get 2,500 reward points. 

Your order will arrive 3-5 business days after placement.