FAQs
Browse our knowledge base to get answers
to frequently asked questions.
Other questions
My order didn't process but funds were taken out of my account. What do I do?
If you received an error message when processing your order and did not receive a confirmation email there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.
If a promotion is out of stock can I receive a raincheck for it? Can I save it for later when its back in stock?
No, as most of our promotions are time sensitive. A sale is only for the specified time period regardless of whether or not a product is in stock.
How do referrals work?
When you go to your Account and click the Rewards page, you'll find a block that allows you to enter a friend's email. Once you type that email and click Invite, they'll get an email inviting them to create an account on Crispy Candies.
From there, all your friend needs to do is create their account and spend at least $50 on a purchase. Once your friend has completed these steps, you'll get an email letting you know you've accumulated 2,500 points!
What do I do if my purchase is damaged?
If your purchase arrived damaged, please contact our customer support team so we can work to make it right. If your claim is made within 100 days of purchase, you may be entitled to our 100 Day Make-it-Right Guarantee, and we may be able to solve your issue via a return, refund, or replacement. For more information, click here.
What other limitations are there on your coupons?
Our coupons are limited to one per customer, per sale. Any attempts to reuse a coupon or discount code via multiple accounts or addresses will render any all discounts invalid and will result in a canceled order.
Once I have redeemed a reward with my points, can I get a refund on those points if I change my mind?
No. Once points have been redeemed for a reward, those points cannot be refunded to a member's account. All redeemed rewards are final.
My order says pending when I log in. What does it mean when my order is pending?
When you log in to check your order, it might have one of several different statuses, one of which is pending.
If your order is pending that simply means that we have received your order and it is now waiting to be shipped. Orders will typically ship out 24 to 48 hours after your purchase is placed.
Once your order ships the pending status will change. It will be replaced by your tracking number. In addition, we will also email you your tracking information.Your package will typically arrive within 3-5 business days, via UPS (UPS business class shipping terms applied).
